Documentation
Everything you need to set up, configure, and optimize your CX-Catalyst implementation.
Getting Started
Quick Start Guide
Get up and running with CX-Catalyst in under an hour. Covers account setup, basic configuration, and first workflow activation.
Read Quick Start Guide →Installation Requirements
System requirements and prerequisites for CX-Catalyst deployment including infrastructure, API credentials, and security considerations.
View Requirements →User Guides
Customer Portal Guide
How to use the customer-facing support portal: submitting requests, tracking status, searching knowledge base, and providing feedback.
Read Guide →Support Agent Guide
Guide for support team members: review queue management, response approval workflow, escalation handling, and performance tracking.
Read Guide →Administrator Guides
System Configuration
Complete guide to configuring CX-Catalyst: workflow settings, routing rules, confidence thresholds, response templates.
Configuration Guide →Knowledge Base Management
How to create and maintain your knowledge base: article creation, organization, vector indexing, content optimization.
KB Management Guide →Analytics & Reporting
Understanding and using CX-Catalyst analytics: dashboard overview, key metrics, custom reports, export options.
Analytics Guide →Integration Guides
API Reference
REST API Overview
Introduction to the CX-Catalyst API: authentication, rate limits, error handling, versioning.
API Overview →Endpoints Reference
Complete API endpoint documentation: Tickets API, Knowledge Base API, Analytics API, Webhooks.
API Reference →Webhooks
Configure webhooks for real-time events: available events, payload formats, security, retry logic.
Webhooks Guide →