Powerful Support Automation for Growing Companies
For organizations with 50-500 employees who need robust AI support automation without enterprise complexity.
Scale Without Scaling Your Support Team
GrowthSaaS Inc. was drowning in support requests as they grew from 50 to 200 customers. With CX-Catalyst SMB, they:
More tickets handled with same team
Response time reduction
Self-service resolution
CSAT improvement
Core 3-Workflow Implementation
SMB customers get access to three essential AI workflows:
1. Smart Intake & Triage
- 10,000 AI classifications per month
- Standard category detection
- Priority-based routing
- Confidence scoring
2. Self-Service Resolution
- Up to 100 knowledge base articles
- AI-generated solutions
- Customer feedback tracking
- Quality assurance workflows
3. Collaborative Support Hub
- Team notifications via Slack
- AI-drafted response review
- Approve/edit/reject workflow
- Escalation management
SMB Features
Standard Analytics
- Resolution rate tracking
- Response time metrics
- Category distribution
- Team performance insights
Self-Service Portal
- Customer-facing help center
- Search functionality
- Ticket status tracking
- Feedback collection
Slack Integration
- Real-time notifications
- Review queue in Slack
- One-click actions
- Team collaboration
API Access
- REST API for custom integrations
- Webhook support
- Event subscriptions
- Documentation included
Perfect For
Growing SaaS Companies
Product support, onboarding, feature requests, bug reports
Professional Services
Client inquiries, project status, service requests
B2B Service Providers
Technical support, account questions, integration help
Manufacturing
Product support, warranty, order inquiries
Getting Started
Week 1: Setup
Account creation, integration configuration, knowledge base import
Week 2: Training
AI configuration, workflow customization, staff training
Week 3: Launch
Go live with monitoring, performance optimization
Total time to value: 2-3 weeks
Standard Support
- Email support (business hours)
- Knowledge base access
- Community forum
- Monthly check-ins
Upgrade to priority support available
SMB Pricing
All plans include:
- 10,000 AI classifications
- 100 KB articles
- Core integrations
- Standard support
See SMB in Action
Experience CX-Catalyst with our SMB demo scenario featuring GrowthSaaS Inc.