AI Support Automation for Small Teams
For organizations under 50 employees who need powerful support automation with simple setup and affordable pricing.
Do More With Less
LocalShop.com was struggling with a one-person support team handling 200+ monthly inquiries. With CX-Catalyst Small Business, they:
Of inquiries automated
Freed up per week
Not hours to respond
Volume without hiring
Essential 2-Workflow Implementation
Small Business customers get the two most impactful workflows:
1. Smart Intake & Triage
- 1,000 AI classifications per month
- Automatic category detection
- Priority assessment
- Simple routing rules
2. Self-Service Resolution
- Up to 25 knowledge base articles
- AI-generated customer responses
- Basic feedback tracking
- Simple quality checks
Small Business Features
Quick Setup
- 30-minute setup process
- No technical expertise required
- Guided configuration wizard
- Pre-built templates
Basic Analytics
- Resolution rates
- Response times
- Common issues
- Customer satisfaction
Email Integration
- Receive requests via email
- AI-powered responses
- Conversation threading
- Simple automation
Knowledge Base
- Easy article creation
- Search functionality
- Customer-facing portal
- AI-enhanced content
Perfect For
Startups
Early customer support, founder time savings, scale without hiring
Consulting Firms
Client inquiries, scheduling requests, project questions
Small E-Commerce
Order status, returns, product questions, shipping updates
Local Services
Appointment requests, service inquiries, pricing questions
Getting Started is Simple
Sign Up
5 minutes
Create your account and connect your email
Add Knowledge
15 minutes
Add your FAQ content or let AI help create it
Configure
10 minutes
Set up your response preferences and routing
Go Live
Start receiving AI-powered support immediately
Total setup time: Under 30 minutes
Simple Pricing
Small Business Plan
- 1,000 AI classifications/month
- 25 knowledge base articles
- Email integration
- Basic analytics
- Community support
Contact for Pricing
No hidden fees. No long contracts. Cancel anytime.
Get StartedCommon Questions
What if I need more than 1,000 classifications?
Upgrade to SMB for 10,000/month, or contact us for custom options.
Can I add Slack integration?
Slack is included in SMB and Enterprise tiers. Upgrade when you’re ready.
Is there a free trial?
Yes! Try the interactive demo, and contact us for a trial period.
What happens if AI can’t answer?
Low-confidence requests are flagged for your review. You always have control.
See Small Business in Action
Experience CX-Catalyst with our Small Business demo featuring LocalShop.com.